BOOKING CONDITIONS
IMPORTANT:
These booking conditions set out the terms and conditions on which you contract with the ZANC Travel Group/Exclusive Golf Tours Ltd (also known as the Company). They describe your obligations to us and ours to you so please study them carefully.
1. MAKING YOUR BOOKING AND YOUR CONTRACT
When you have chosen your holiday, you should contact your travel agent or us direct in writing or by telephone or complete the booking form on line which is only confirmed after a deposit or full payment is taken. Please be aware the booking form completed and sent does not constitute to a confirmed booking until payment has been made. We will confirm the booking either immediateley or with in 24 hours of receipt by our staff. At the time, after reading the terms and conditions of your web booking please send your deposit of £150 Europe & £200 Worldwide destinations per person. All monies paid by you to the travel agent will be held on behalf of the Company and to the Company until we issue our confirmation/invoice. The balance to be settled no later than eight weeks prior to departure (time being of the essence) as we reserve the right to cancel any booking where the balance is unpaid less than six weeks before departure. You may make a provisional booking by telephone; indeed we suggest you do so as to confirm both the accommodation and flight seats as soon as possible. Any provisional bookings will be held for two days provided this does not fall within ten weeks of departure. No provisional bookings will be accepted less than eight weeks before departure and when the deposit and booking form are not returned within two days of any provisional booking it will automatically lapse without notice.
2. YOUR CONTRACT
Your contract is made with the ZANC Travel Group/Exclusive Golf Tours Ltd. Subject to the provisions of clause 3, a booking may only be withdrawn if no confirmation or invoice has been dispatched by us within five working days of receipt by ourselves, of your intention to cancel a booking and where no notice of cancellation has been received by us, or five working days have not elapsed since receipt of such notice of cancellation by us, any booking becomes a binding contract as soon as we despatch a confirmation and invoice to you. IT IS YOU’RE RESPONSIBLE TO CHECK ALL THE INFORMATION IS CORRECT AND YOU SHOULD NOTIFY US IMMEDIATELY. All contracts will be governed by English law and will be subject to the jurisdiction of the courts of England, Scotland and Wales.
3. PRICE POLICY
The price of your holiday is based upon known costs and uplaoded on this site, changes will be amended, changed or altered as immediately required. All prices are calculated FROM or in Package form without flights that we suggest should be booked by us to cover you financially by our ATOL licence. PRICE GUARANTEE IF YOU PAY IN FULL WHEN YOU BOOK 1) The price of your chosen holiday will be confirmed at the time of your booking. Once the price of your chosen holiday has been confirmed on your invoice and we receive full payment within seven days of the date shown on our Confirmation Invoice, we will guarantee your holiday against any future price increases. 2) The price of your holiday is subject to surcharges on the following items: Fuel/Air fare increases, currency fluctuations and local VAT or TAX changes in the relative countries. Even in these cases, we will absorb an amount equivalent to 2% of the basic holiday cost excluding any insurance or amendment fee. If the surcharge amounts to more than 10% of the holiday price as referred to in your revised confirmation/invoice you will have the right to cancel your holiday with a full refund of all monies paid with the exception of any premium paid for holiday insurance and amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the Invoice date. In return for the above, no reduction will be made on the published holiday prices if pound sterling improves in value against foreign currency. 3) Any increase due to government or EEC legislation or directives. £1 = 1.20 Euros, 1.50 US Dollar, 12.05 S. African Rand, 5.50 UAE, 14.0 MAD, 48.50 MAR as published by NatWest Bank Plc on 1st January 2012.
4. CHANGES OR CANCELLATION BY YOU
If you wish to make changes to your booking after the despatch of a confirmation/invoice we will endeavour to assist you but without any contractual commitment on the part of the Company. Where it is possible to accommodate any changes requested more than eight weeks before departure an administration fee of £25 per person will be charged together with any other expenses incurred for our time or long distance telephone calls. Where changes are requested within eight weeks of departure and it is possible to effect such changes we reserve the right to charge such greater administration fee and expenses as are reasonable bearing in mind the time and effort expended on our behalf. Where changes are not possible or you do not wish to pay the appropriate administration charge and you decide to cancel your holiday the following cancellation charges will be incurred:-
Period before departure - Cancellation charge
We will treat any amended arrangements as a new booking. Where any change is to substitute a party member in the case of an original party member being prevented from travelling due to his/her illness or serious illness of a close relative, Jury Service, redundancy or unavoidable work commitments and the request is made in writing at least twenty eight days before departure the charge made by the Company will amount to £25 per substituted person together with any expenses imposed upon us by our suppliers as a result of the substitution provided documentary evidence is supplied to us to support the request for substitution for the change and a fee of £25 per person to cover our administration costs together with any charges our suppliers impose as a result of the substitution. In the case of Jury Service or Redundancy such documentary evidence will amount to a Jury Summons or Redundancy Notice. In the case of personal illness or serious illness of a close relative, such evidence will amount to a report from a doctor and we reserve the right to determine what is a serious illness and a close relative at our absolute discretion. In the case of unavoidable work commitments we will require written evidence from your employer or where you are self employed your client or customer to confirm that such commitments are unavoidable. In the case of group bookings where some of the group members cancel, in addition to the cancellation fee a further charge may be payable by the remaining members of the party (e.g. under-occupancy charges).
5. FLIGHTS
Due to the nature of the airline business, on rare occasions, flight delays regrettably occur. In such an event, the airline is responsible for meals, accommodation etc. when necessary. For delays of at least 8 hours extending beyond midnight, overnight accommodation will be provided wherever possible but will depend on such factors as the expected length of delay, local availability of accommodation and immigration rulings. Where long flight delays result in lost holiday time, no refunds are given by suppliers for unused accommodation as rooms are held for delayed arrivals, not re-let. Please note an airline carrier may, if circumstances require, divert, postpone or delay any-flight or alter the airport of departure or arrival and may without notice substitute alternate carriers or aircraft. This site is our sole responsibility. It is not issued on behalf of and does not commit any independent organisation/carriers whose services are featured.
6. AIRPORT TAXES AND ADDITIONAL CHARGES
Current airport and passenger taxes both UK & overseas and local, state and security taxes will be included in the price quoted.
7. PASSPORTS, VISA AND HEALTH REQUIREMENTS
It is the responsibility of the passenger to ensure that they are in possession of a valid Passport, ID, International Driving Licence, Visas, Health Certificates and any other travel documents that may be required. You should make sure the entire above are in order and allow at least two months before departure to obtain the above documents. The Company has no liability whatsoever to you through your failure to do so. The Foreign & Commonwealth Advise Unit may have issued information on BBC2 (Ceefax) page 470 onwards or on the internet at www.fco.gov.uk, or by telephone 0800 555 777 for your free “Health advise for Travellers”.
8. SPECIAL REQUESTS
All special requests must be made clear at time of booking. We will endeavour to pass the information requested to the respective supplier(s) concerned. However, we cannot accept liability if such special requests are not met.
9. FORCE MAJEURE
The Company regrets it cannot accept any liability or pay any compensation where the performance or prompt performance of our contractual obligations are prevented or affected by reasons or circumstances amounting to “force majeure”. These include any event which we or the supplier of the service(s) in question could not reasonably foresee or avoid such as war or threat of war, civil strife, natural or nuclear disaster, industrial dispute, terrorist activity, adverse weather condition, level of water, fire, airline scheduled failure, technical problems to transport, airport being closed or full, cancellation or changes of schedules by airlines and/or all similar events. Advice from the Foreign Office not to enter or remain in a particular country will generally be regarded as “force majeure”, the Company will act on such advice.
10. COMPLAINTS
If you have a problem whilst on holiday, please bring this to the attention of our local representative/agent and or hotelier/other supplier, so that they have the opportunity to put it right at the time. In the unlikely event that the problem cannot be rectified at the resort, please contact our UK Offices immediately on +44 208 660 9905. If your complaint cannot be resolved locally, you must inform our rep/agent and follow this up within twenty-eight days of return to the UK. If you fail to do so, we cannot accept responsibility for any valid claim as we have been deprived of the opportunity to investigate and rectify the problem. However if a complaint cannot be settled amicably between us, you are able to refer (if you wish) a dispute arising out of this contract to Arbitration under a special scheme, which is administered independently by the Chartered Institute of Arbitrators. The schemes, details of which can be supplied on request, provide a simple and inexpensive method of Arbitration on documents alone with restricted liability on the customer in respect of costs. The scheme does not apply to claims for an amount greater than £1,500 per person or £7,500 per booking form. Neither does it apply to claims, which are solely, or mainly in respect of physical injury or illness.
11. LATE ARRIVAL
It is your responsibility to ensure that you are at the correct departure points in good time. We cannot accept responsibility for any claim if you miss aircraft, train or ferries as a result of your late check-in.
12. BEHAVIOUR
If in the opinion of us, any airline pilot, accommodation Manager or other person in authority, you are behaving in such a way as to cause danger, distress or annoyance to others or yourselves or any damage to property, either we or the supplier concerned may terminate your holiday arrangements. In this situation, we will have no liability to you and will not be responsible for making any refunds, paying any compensation or meeting any costs or expenses you may incur. Furthermore you will be liable for any expenses the suppliers or we incur as a result or your behaviour.
13. IF WE CHANGE YOUR HOLIDAY
As arrangements for holidays are made months in advance, we must reserve the right to make changes to holidays and website details (other than price subject to permissible charges as provided by the previous clauses in this contract) both before and after your holiday is booked. Most changes are minor (e.g. schedule airline times), occasionally we need to make a significant change, this could involve a change of your UK departure airport to one which is more inconvenient for you, , your resort area, your time of departure or return by more than twelve hours, your accommodation to that of a lower rating, the withdrawal of the only swimming pool for an extended period, or in the case of tours a significant change of itinerary (any other changes being minor changes). Please note we cannot be held responsible for any special offers that have been withdrawn by the hotel, golf course or airline after booking your holiday. In the case of minor changes, we reserve the right to implement them at any time without obligation to advise you or pay any compensation. In the case of significant changes we will inform you as soon as is reasonably possible and offer you the choice of:- (a) Accepting the changed arrangements. (b) Purchasing another holiday from us (with you paying any difference or receiving any refund). (c) Cancelling your holiday and receiving a full refund of all payments made to us (other than insurance premium and amendment charges). Subject to clause 8 we will pay you compensation as set out below where a significant change is notified to you:- Period before departure - Compensation The above compensation is payable per passenger in full and final satisfaction of all or any claims. We will not accept responsibility for any costs or expenses or compensation in addition of the sums mentioned above.
14. IF WE CANCEL YOUR HOLIDAY
Unfortunately, we must reserve the right to cancel your holiday. However, subject to clause 1 hereof we will only cancel after the date upon which the balance of the price of your holiday becomes payable if we are forced to do so as a result of circumstances outside our control. If such a cancellation is necessary we will offer you the choice of purchasing an alternative holiday where possible (with you paying the difference or receiving an appropriate refund) if an alternative holiday is not acceptable to you we will refund in full all monies paid to us (other than insurance premiums and amendment charges). In addition we will pay you compensation as set out in paragraph 12 but no other compensation or reimbursement of expenses. Any monies payable under this clause will be subject to the overriding provision of clause 8. Where the minimum number of people required to operate the holiday has not been met no payment will be made under this clause provided we have given you notice of cancellation due to this fact not less than seventy days before departure or no later than the date upon which the balance of purchase price of your holiday falls due whichever is the later date. In extremely rare circumstances we may be forced to curtail your holiday after departure, in such cases the provisions of this clause will apply subject to the overriding provisions of clause 8 hereof.
15. WEBSITE
The description and content of this website is prepared many months before the start of the holiday season, and is based on latest information available at the time. If at any time of booking your holiday price has changed from that shown on this site, you will be notified of the revised price applicable before you commit yourself. If the website price increases or decreases after you have booked and confirmed your holiday this will not affect your the total prices agreed between us. We rely on our suppliers to keep us informed of resort changes made by hotels or other services offered and will be notified to you as soon as they are received. These changes i.e. pool closing, room renovations, food outlets, golf closure etc. is beyond our control and therefore we cannot be held responsible. Please note all the information on this website is correct at time of uploading. |